Roles
You do not have to adopt a whole suite at once. Most desks will begin with the Freight Operations Coordinator. Other roles will follow when they are ready — they are marked clearly below.
Flagship role
A digital teammate for the daily work of a small or mid-sized UK forwarding desk: compiling quotes, watching ETAs, and drafting the customer updates that otherwise eat the afternoon.
As offers come in — by email or from the channels you already use — the coordinator gathers them, lines up the comparable details, and prepares a pack. Your team checks the pack, amends it if needed, and only then is anything shared with the customer.
The coordinator follows the file and the updates that arrive against it, so a changed arrival time is easier to see. When something looks off, it prepares a note for a person to review rather than messaging the customer on its own.
When a customer needs a status, or when a change is worth telling them about, the coordinator drafts a clear update. The draft waits. A person on your desk approves, edits or holds it.
Built with UK forwarders in mind, including desks that move cargo on UK–Turkey lanes. The exact carriers, agents and templates are configured with you — we do not assume a standard stack.
These roles are planned, not available yet. Names and scope may change as we work with early desks.
Prepares routine customs paperwork packs from the shipment file, ready for your team to review. Coming soon.
Drafts invoice and charge checks against the file, so your accounts team can approve them with less re-typing. Coming soon.
Book a short demo. We will talk through a quote, an ETA and a customer update, and whether the Freight Operations Coordinator would earn its place on your desk.